24/7 Customer Service

Welcome to the VCOM Online Store!
Our mission is to "provide valuable services for our customers." If you need assistance, please contact us through the following channels:

★ Email Support: support@vcom.hk (Please include your order number for faster processing)

★ Live Chat: Click the "Live Chat" button in the lower-left corner of our website to chat with a customer service representative.

Customer Service Hours

• Live Chat/Instant Messaging: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)
• Email Support: Available 24/7, we will reply within 24 hours.
Note: Due to time zone differences, inquiries sent outside of working hours will be addressed on the next business day.

Services Offered by 24/7 Customer Service

Pre-sales Inquiries (Professional recommendations and answering questions):
• Product specifications, features, and compatibility
• Promotional events and discount code usage
• Shipping times and cost calculation
• Custom service inquiries

After-sales Service (Quick resolution of after-sales issues):
• Order inquiries and tracking
• Returns, exchanges, and refund status
• Product quality issue feedback
• Payment assistance

Tips for Faster Processing

Please provide the following information:
• Order number (if applicable)
• Product name or link
• Description of the issue (with screenshots, if possible)

Self-Help FAQ

• You can also check our Help Center for immediate answers to common questions.

Our Commitment

• Professional Support – Our customer service team is knowledgeable and provides accurate advice.

• Fast Response – Emails are replied to within 24 hours, live chat offers real-time communication.

• Multilingual Support – We offer services in English, Chinese, and other languages.

Thank you for trusting us—VCOM customer service is here to assist you!